At Amira Rue, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer the following refund policy to ensure a smooth and transparent process.

1. Eligibility for Refunds

• Returnable Items:
  • Items must be returned within 5 days of delivery.
  • Products should be unused, in their original condition, and with all tags and packaging intact.
• Non-Returnable Items:
  • Personalized or custom-made items, and clearance items are not eligible for returns.

2. Refund Process

• Once we receive your returned item, it will be inspected to ensure it meets the above conditions.
  • If approved, we will process your refund within 7-10 business days via the original payment method.
  • If the item does not meet the return criteria, it will be returned to you and no refund will be issued.

3. Damaged or Defective Items

• In the event you receive a damaged or defective item, please notify us immediately at [email protected]
  • You are eligible for a full refund, exchange, or store credit, including any shipping costs for returning the defective item.
  • Photos or other proof of the damage may be required.

4. Refund Amounts

• Full Refund: A full refund will be granted for items returned in perfect condition within the return period.
• Partial Refund: In some cases, such as missing packaging or evidence of wear, we may offer a partial refund.

5. Shipping Costs

• Refundable: If the item you received was incorrect, damaged, or defective, the return shipping cost will be covered by Amira Rue.
• Non-refundable: For all other returns, customers are responsible for shipping costs.

6. Late or Missing Refunds

• If you haven’t received your refund after the expected processing time, please check with your bank or payment provider as it may take additional time before your refund is officially posted.
• If you’ve done this and still have not received your refund, contact us at [email protected] for further assistance.

7. Contact Us

• For any questions or concerns about your refund, reach out to our customer support team at [email protected]